Customer Service

Email address | Download | Upgrades | Refunds | Terms & Conditions

You can always reach us at info@ext4mage.com

 

Email Address

E-mail address must be valid. We advise you to use the e-mail address associated with your company. Free emails can be used for registration and checkout process, but orders placed using free email service addresses will be checked and may take longer to process as a result.

Download

All products are available for download when you have made your order and completed payment. At this point your payment has been accepted and verified. You will find you downloadable products in
“My Account -> Downloads”, If you can't download a product please check status of your payment via payment processor interface. If you still believe that you have bought a product that is not available for download please contact us.

Upgrades

Ext4mage upgrades our products continuously, that being with bug fixes and improvements. The products are divided into versions with a format of A.B.C, where C upgrades are minor fixes, B are minor improvements and major fixes and finally A is major improvements. We provide our customers with free upgrades of the product they buy, limited to B and C upgrades. After an update is available all buyers can download it from "Downloadable products" area when logged in. There will be offered discount on A upgrades to existing customers.

Refunds

To ensure your protection we offer 15-day money back guarantee for ALL our software products. If you are dissatisfied with your product during 15 days after the purchase for any reason, you can receive a full refund. To request a refund please write an e-mail containing your Transaction ID and optimal reason. Please note, we do not provide money backs on installation and customization services. After the refund the ext4mage license code that you got is invalid and cannot be used for that product.

Terms & Conditions

By purchasing any product (Software) from ext4mage, that being but not limited to Magento Extensions, Installation service and Custom code, you agree to the following (Agreement):

Ext4mage is the copyright holder of the Software. The Software or a portion of it is a copyrightable matter and is liable to protection by the law. Any activity that infringes terms of this Agreement or the provided end-user license agreement violates copyright law, and will be prosecuted according to the current law. We reserve the right to revoke the license of any user.

You may not use any part of the code in whole or part in any other software or product or website.

You may not give, sell, distribute, sub-license, rent, lease or lend any portion of the Software or Documentation to anyone. You may not place the Software on a server so that it is accessible via a public network such as the Internet for distribution purposes.

You are bound to preserve the copyright information intact, this includes the text/link in the main pages of the Software.

We will not be liable to you for any damages (including any loss of profits/saving, or incidental or consequential) caused to you, your information and your business arising out of the use or inability to use this Software.

We are not liable for prosecution arising from use of the Software against law or for any illegal use.

If you fail to use the Software in accordance with the terms and conditions of this License Agreement, it constitutes a breach of the agreement, and your license to use the program is revoked and there by the right to use the Software.

Ext4mage reserves the right to alter this license agreement at any time and impose its clauses at any given time.

License agreement remains effective until terminated. We retain the right to terminate your license to use the Software at any time, if in its sole discretion, you are not abiding by the terms of the Agreement, including, but not limited to, obscuring or removing any link or copyright notice as specified in this agreement. You may terminate it at any time by destroying all copies of the Software. Termination of this Agreement does not bind us to return you the amount spent for purchase of the Software.

If you continue to use the Software after ext4mage gives you notice of termination of your license, you hereby agree to accept an injunction to enjoin you from its further use and to pay all costs (including but not limited to reasonable attorney fees) to enforce our revocation of your license and any damages suffered by us because of your misuse of the Software.